Tel: 8287405405
Email: contact@kifshousing.com

Grievance Redressal Mechanism

At KIFS Housing Finance Limited, customer satisfaction and service excellence are our highest priorities. We are committed to providing prompt, fair, and transparent customer service and have established a structured Grievance Redressal Mechanism to ensure that all customer grievances are addressed efficiently, impartially, and within the applicable regulatory framework.

This system would ensure that the redressal sought is fair and is within the given framework of rules and regulations and there shall be no discrimination for redressal of grievance of visually impaired or physically challenged applicants or borrowers. Further, this system shall also address grievances relating to services outsourced by KIFS Housing Finance Limited to service providers/outsourcing agencies.

  1. Customer may lodge a Complaint lodged to:
  • Level 1 :
  • In case of any query/ complaint/ grievance with respect to the product and services offered by the Company, the customer may register the complaint either by writing a letter/ email or visiting the branch offices or through telephonic communication.
    The customer may contact our offices through any of the following channels:
    Telephone No. 8287405405 between 10:00 AM to 6:00 PM (Except Holidays), or
    Email to contact@kifshousing.com, or
    Make an entry of query/ complaint in the Complaint Register at the branch.

 

  • Level 2
  1. If the customer/ complainant does not receive any response from the company within 15 days or is not satisfied with the resolution provided, the customer may complaint to the Grievance Redressal Officer by the following ways:
    Email: grievance@kifshousing.com, or
    Written Complaint at: 6 th Floor, KIFS Corporate House, Iscon-Ambli Road, Beside Hotel Planet Landmark, Nr. Ashok Vatika BRTS, Ambli, Ahmedabad- 380058
    Contact No. 8287405405

 

  • Level 3
    If the customer/ complainant does not receive any response from the company within 30 days or is not satisfied with the resolution provided the customer may complaint to the Grievance Redressal Officer by the following ways:
    Email: grievance@kifshousing.com, or
    Written Complaint at: 6 th Floor, KIFS Corporate House, Iscon-Ambli Road, Beside Hotel Planet Landmark, Nr. Ashok Vatika BRTS, Ambli, Ahmedabad- 380058
    Contact No. 8287405405

 

  • Level 4
    In case of unsatisfactory response or no response from the Company within the reasonable time (i.e. 30 days), the Customer/ Complainant may approach the Complaint Redressal Cell of National Housing Bank (NHB) through the following address/mail id or lodge online complaint at the below mentioned link:
    Online Portal: https://grids.nhbonline.org.in Written Complaint: Department of Regulation and Supervision (Complaint Redressal Cell)
    Address: 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi -110003.

 

  1. If the complaint/ dispute is not resolved within a period of 1 Month (One Month), the customer/ complainant may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI under whose jurisdiction the registered office of the KIFS Housing Finance Limited falls. The details of Officer-in-Charge are as follows:

 

Regional Office Address Jurisdiction Contact details:
Ahmedabad Ashram Road,

Ahmedabad- 380014

 State of Gujarat,

Union Territories of Diu, Daman and

Dadra Nagar Haveli

 Tel: 07927543057/5651

Fax:079-27541422

 

E-mail: dnbsahmedabad@rbi.org.in